{"id":86184,"date":"2018-06-14T09:56:27","date_gmt":"2018-06-14T16:56:27","guid":{"rendered":"http:\/\/thegood.com\/?post_type=insights&#038;p=86184"},"modified":"2025-05-21T08:34:06","modified_gmt":"2025-05-21T15:34:06","slug":"unboxing-experience","status":"publish","type":"insights","link":"https:\/\/thegood.com\/insights\/unboxing-experience\/","title":{"rendered":"How to Design the Perfect Unboxing Experience [Step-By-Step]"},"content":{"rendered":"\n<p>Your unboxing experience matters. You can only market so much.<\/p>\n\n\n\n<p>Your website, store pages, social channels, and ads are only going to reach a certain number of people with what you do.<\/p>\n\n\n\n<p>The trick to growing beyond that boundary and increasing conversions is turning to another source of photos, kind words, and shared posts. A source of <em>user-generated content.<\/em><\/p>\n\n\n\n<p>For ecommerce brands, one of the best sources for user-generated content is an unforgettable unboxing experience.<\/p>\n\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Funboxing-experience%2F&#038;text=One%20of%20the%20best%20sources%20for%20user-generated%20content%20is%20an%20unforgettable%20unboxing%20experience.&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">One of the best sources for user-generated content is an unforgettable unboxing experience. <\/a><\/span><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Funboxing-experience%2F&#038;text=One%20of%20the%20best%20sources%20for%20user-generated%20content%20is%20an%20unforgettable%20unboxing%20experience.&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p>If you\u2019re not familiar, unboxing is the act of opening a package and showing the world what\u2019s inside through photos and (more commonly) video of the entire process. Properly packaging your product is like giving someone a birthday present every time they order from you.<\/p>\n\n\n\n<p>When there is an element of surprise or it feels like the box was packaged and prepared with love, users tend to respond in kind.<\/p>\n\n\n\n<p>We\u2019re looking at unboxing because it can help you gain significant attention, whether that\u2019s customers talking nicely about you to their friends or even them showing off the entire experience to the world. This good impression is strong for both word-of-mouth advertising and creating a bit of envy \u2014 getting a lead to think \u201cI want that too!\u201d<\/p>\n\n\n\n<p>You increase your chance of getting a repeat purchase thanks to the delightful experience and increase chances of additional conversions when an existing customer shares that same delight.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-c842da9 reusable-block-2-column good-question-block\" data-block-id=\"c842da9\"><style>.stk-c842da9{max-width:1500px !important;margin-top:30px !important;margin-bottom:30px !important}.stk-c842da9-column{max-width:941px !important}@media screen and (max-width:767px){.stk-c842da9{--stk-col-order-1:2 !important;--stk-col-order-2:1 !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-c842da9-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-8993c44 horizontal-form-container\" data-v=\"4\" data-block-id=\"8993c44\"><style>.stk-8993c44-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;background-color:#c3ddf0 !important;border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;overflow:hidden !important;max-width:701px !important;padding-top:40px !important;padding-right:35px !important;padding-bottom:40px !important;padding-left:35px !important}.stk-8993c44{margin-top:0px !important}.stk-8993c44-container:before{background-color:#c3ddf0 !important}@media screen and (max-width:1023px){.stk-8993c44-container{padding-bottom:60px !important}}@media screen and (max-width:767px){.stk-8993c44-container{padding-bottom:60px !important}}<\/style><style class=\"stk-custom-css\">.stk-8993c44 figure{margin:0 !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-8993c44-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-8993c44-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-791f1b3\" id=\"span-style-color-0277-c-0-class-stk-highlight-enjoying-this-article-span\" data-block-id=\"791f1b3\"><style>.stk-791f1b3{margin-bottom:12px !important}.stk-791f1b3 .stk-block-heading__text{font-size:36px !important;color:#ffffff !important}@media screen and (max-width:1023px){.stk-791f1b3 .stk-block-heading__text{font-size:36px !important}}@media screen and (max-width:767px){.stk-791f1b3 .stk-block-heading__text{font-size:24px !important}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-center\"><span style=\"color: #0277c0;\" class=\"stk-highlight\">Enjoying this article?<\/span><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-30f99ae\" data-block-id=\"30f99ae\"><style>.stk-30f99ae{margin-bottom:20px !important}.stk-30f99ae .stk-block-text__text{color:#ffffff !important}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-center\"><span style=\"color: #000000;\" class=\"stk-highlight\">Subscribe to our newsletter, Good Question, to get insights like this sent straight to your inbox every week.<\/span><\/p><\/div>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 5834619,\n\t\t\t\t\t\t\t\t\tformId: \"64ede74e-e88f-44c7-996f-78859799755a\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777723965000-6221587639\",\n\t\t\t\t\t\t\t\t\tregion: \"na2\",\n\t\t\t\t\t\t\t\t\tcssRequired: \".submitted-message { overflow: auto; } .hs-form-88422a7d-0355-4f27-b674-4b9fcc71560c, .hs-form-ac90f61a-a614-4bcd-b57a-18cd0e91ceff { color: #fff }\",\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1777723965000-6221587639\"><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p>In many cases, this experience is filmed and uploaded to popular YouTube accounts or shared on Twitter and Facebook. These videos put as much emphasis on exploring the box and wrapping as they do the products \u2014 sometimes the creator will even split the two and have videos that just focus on the box.<\/p>\n\n\n\n<p>The trend has been around for years, but that doesn\u2019t mean interest is waning. In the fourth quarter of last year, <a href=\"http:\/\/tubularinsights.com\/insights-trends-online-video-2018\/\" target=\"_blank\" rel=\"noopener\">Tubular Insights<\/a> notes unboxing videos generated more than 500 million views. That\u2019s higher than the year-end norm.<\/p>\n\n\n\n<p>Creating a unique, compelling experience around opening your products is a perfect way for ecommerce brands to find new followers and build interest. It also allows you to tap into the \u201ccelebrities\u201d who unbox.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-you-ve-probably-loved-an-unboxing-experience-since-you-were-a-kid\">You\u2019ve Probably Loved An Unboxing Experience Since You Were a Kid<\/h2>\n\n\n\n<p>Unboxing builds on our desire and enjoyment around the unknown. It plays up how something is lurking just beneath the surface and is likely a big payoff. Even when you know what you\u2019re getting, there\u2019s still an excitement when it comes to the reveal if time and care have been taken to make the reveal part of what we already liked.<\/p>\n\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Funboxing-experience%2F&#038;text=Unboxing%20builds%20on%20our%20desire%20and%20enjoyment%20around%20the%20unknown.&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">Unboxing builds on our desire and enjoyment around the unknown. <\/a><\/span><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Funboxing-experience%2F&#038;text=Unboxing%20builds%20on%20our%20desire%20and%20enjoyment%20around%20the%20unknown.&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p>This aspect of the experience holds true, even if the unboxing method is unconventional.<\/p>\n\n\n\n<p>Think about it this way. In the early 90s, one of the many \u201cmystery\u201d toys that came in a package you had to dissolve to reveal was the \u201cTrash Bag Bunch.\u201d The concept of unboxing them was a key part of its appeal to kids and of its <a href=\"https:\/\/www.youtube.com\/watch?v=LjTjlApO0_A&amp;feature=youtu.be\" target=\"_blank\" rel=\"noopener\">early marketing<\/a>. Take the 30 seconds to enjoy some pure nostalgia and see how a goopy, almost gross dissolving of slime excites even before the toy is revealed.<\/p>\n\n\n\n<p>The best way to show you the impact and popularity of this particular unboxing option is to stick with YouTube and look at recent videos of adults doing the exact same thing.<\/p>\n\n\n\n<p>Head down to your local toy store and you\u2019ll still be able to find tons of mystery toys for almost any leading toy brand.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter wp-image-86189 size-full\"><img decoding=\"async\" width=\"422\" height=\"334\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-1-1-e1528476592480.png\" alt=\"unboxing experience for a mystery box led to a Pusheen gift\" class=\"wp-image-86189\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-1-1-e1528476592480.png 422w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-1-1-e1528476592480-300x237.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-1-1-e1528476592480-100x79.png 100w\" sizes=\"(max-width: 422px) 100vw, 422px\" \/><figcaption><em>One of the more popular items seems to be a Pusheen mystery box.<\/em><\/figcaption><\/figure>\n\n\n\n<p>Spend a little time on YouTube, and you\u2019ll discover a myriad of children and adults ripping open boxes to discover what\u2019s inside and loving every minute of it. It bleeds over into other common YouTube categories around <a href=\"https:\/\/www.youtube.com\/watch?v=U5ZunT1iwSI\" target=\"_blank\" rel=\"noopener\">makeup and clothes hauls<\/a>, as well as some of the sub-culture realms like <a href=\"https:\/\/www.youtube.com\/watch?v=izvWn9H_JPs\" target=\"_blank\" rel=\"noopener\">ASMR unboxing<\/a>. You can even see some people <a href=\"https:\/\/www.youtube.com\/watch?v=kUXhZSOyWTA\" target=\"_blank\" rel=\"noopener\">spend up to $20,000 for a mystery box<\/a> and wrack up more than 7 million views while they do it.<\/p>\n\n\n\n<p>Adrienne Appell, the Director of Strategic Communications for the Toy Association, recently <a href=\"http:\/\/www.newsweek.com\/2018-biggest-toy-trends-start-social-media-809870\" target=\"_blank\" rel=\"noopener\">told<\/a><br><a href=\"http:\/\/www.newsweek.com\/2018-biggest-toy-trends-start-social-media-809870\">Newsweek<\/a> to expect the trend to continue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-getting-started-with-your-unboxing-experience\">Getting Started with Your Unboxing Experience<\/h2>\n\n\n\n<p>The great news about all that hype is you can easily tap into it to help boost conversions without having to make significant changes to your operations, and it works just as well when people expect specific products instead of a mystery box.<\/p>\n\n\n\n<p>You\u2019ll want some marketing knowledge about your target customer and a little design experience or help, but building a better experience is something most companies can do themselves \u2014 or can hire a partner to do for at a nominal cost.<\/p>\n\n\n\n<p>Put yourself in your customer\u2019s shoes and start thinking about the things that they\u2019d enjoy. It\u2019s okay to be a little clich\u00e9 here and focus on glitter and sparkles for that princess feeling or leather and rough-woven materials for the burly touch. Brainstorm what they\u2019ll love.<\/p>\n\n\n\n<p>It\u2019s also the perfect time to think about what they\u2019ll hate. Here\u2019s the number one answer to that: packing peanuts. No one likes those, so get rid of them right now. Those peanuts raise a larger point as well. You want to create an experience that customers will enjoy repeating. So, minimize the mess and cleanup associated with opening your package.<\/p>\n\n\n\n<p>Once you\u2019ve got those ideas and thoughts ruminating, it\u2019s time to apply them to the <a href=\"https:\/\/redstagfulfillment.com\/unboxing-experience-anatomy\/\" target=\"_blank\" rel=\"noopener\">anatomy of your box<\/a> and unboxing experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-box-itself\">The Box Itself<\/h2>\n\n\n\n<p>Those plain old cardboard boxes are great for shipping goodies and protecting them. But, they\u2019re no longer your only option. You can add your logo to a standard box, design a completely custom box inside and out, or choose any spot in between.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter wp-image-86186 size-full\"><img decoding=\"async\" width=\"1423\" height=\"1422\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2.png\" alt=\"Packlane offers custom unboxing experience for brands\" class=\"wp-image-86186\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2.png 1423w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2-300x300.png 300w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2-1024x1024.png 1024w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2-150x150.png 150w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2-768x767.png 768w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2-610x610.png 610w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2-24x24.png 24w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2-48x48.png 48w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2-96x96.png 96w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2-100x100.png 100w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-2-934x933.png 934w\" sizes=\"(max-width: 1423px) 100vw, 1423px\" \/><figcaption><em>Companies like <\/em>Packlane<em> allow you to create extremely customized shipping boxes.<\/em><\/figcaption><\/figure>\n\n\n\n<p>There are a few big considerations here. First, you want to stick to brand colors and logos. Design your box\u2019s exterior in complex or simple ways, and you\u2019ll really stand out. This is especially true if you\u2019re targeting younger folks in the city.<\/p>\n\n\n\n<p>More apartments have mailrooms and package rooms, with front desks collecting packages for residents to pick up. If that\u2019s true for your market, then not only does your customer get a cool box but everyone in line behind them waiting to get their box sees it too.<\/p>\n\n\n\n<p>Exteriors are the perfect place for large designs and bold colors. Do some testing to make sure things are easy to see even if they get a little dirty because things happen in the mail. Finish off the exterior with some branded tape, which gets your name and logo out there a little extra.<\/p>\n\n\n\n<p>You can also decorate the inside of the box. It\u2019s printed in much the same way as the exterior, and it signifies class and style. This may cost you a little extra so that it might be a better option for more expensive shipments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-roi-conversation-for-the-unboxing-experience\">The ROI Conversation For The Unboxing Experience<\/h2>\n\n\n\n<p>Custom boxes can cost from a few cents to a few dollars extra, based on how fancy your box gets and the volume that you order. So, figuring out if this is a good option for you requires understanding that cost and your potential (or achieved) conversion increase.<\/p>\n\n\n\n<p>Your aim is to create a compelling experience that users will decide on their own to share, or something that\u2019s good enough for you to partner with an influencer on YouTube or social to have them share to their audience. Remember, many of these YouTube unboxers are professionals, so you\u2019ll have to trade free products or pay a small fee in most cases, and you\u2019ve got to have a great box for them to open or it damages the influencer\u2019s brand.<\/p>\n\n\n\n<p>If you\u2019re focused on conversions, you know that it can be hard to attribute secondary marketing to any particular sale. That said, unboxing videos can quickly generate tens to hundreds of thousands of views when done right. Retailers see about a <a href=\"https:\/\/marketingland.com\/retailers-using-product-videos-report-much-higher-aov-conversion-rates-113436\" target=\"_blank\" rel=\"noopener\">9% higher<\/a> conversion rate with video on their own site, so even if we half get just one-hundredth of that, you\u2019re looking at about 90 people interested in a purchase for every 100,000 video viewers.<\/p>\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Funboxing-experience%2F&#038;text=If%20a%20customer%20likes%20the%20experience%20of%20opening%20your%20product%2C%20they%E2%80%99re%20more%20likely%20to%20order%20from%20you%20again&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">If a customer likes the experience of opening your product, they\u2019re more likely to order from you again <\/a><\/span><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Funboxing-experience%2F&#038;text=If%20a%20customer%20likes%20the%20experience%20of%20opening%20your%20product%2C%20they%E2%80%99re%20more%20likely%20to%20order%20from%20you%20again&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p>While the overall gains depend on your margins, it\u2019s likely that an increase of a few cents per box will be offset by an additional 90 customers. A compelling experience has the chance to generate multiple videos and shares, expanding its reach. Plus, if a customer likes the experience of opening your product, they\u2019re more likely to order from you again, increasing their customer lifetime value.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-packing-for-presenting\">Packing for Presenting<\/h2>\n\n\n\n<p>Your filler material can be a lame and boring part of the unboxing experience, but it doesn\u2019t have to be.<\/p>\n\n\n\n<p>Again, no one wants packing peanuts. What they will like is nice tissue paper or crinkle paper and any efforts you take to minimize packing materials. When a box is snug and products are lightly filled-in around, then you\u2019re doing great.<\/p>\n\n\n\n<p>These materials also give you a terrific way to share your brand again. You can stick with brand colors or get paper with your specific logo and slogans. It reinforces who you are and gives your sale a premium feel. Don\u2019t take this for granted. A positive experience here can aid in client retention.<\/p>\n\n\n\n<p>Crinkle paper is also a nice touch that has some added benefits you might not think about. It protects materials and keeps things from mixing, plus it can absorb moisture if you\u2019re shipping something with ice or if your warehouse is in a location that gets a bit humid sometimes.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" width=\"570\" height=\"570\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-3.jpg\" alt=\"Crinkle paper in many colors\" class=\"wp-image-86187\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-3.jpg 570w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-3-300x300.jpg 300w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-3-150x150.jpg 150w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-3-24x24.jpg 24w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-3-48x48.jpg 48w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-3-96x96.jpg 96w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-3-100x100.jpg 100w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/><\/figure>\n\n\n\n<p>There\u2019s no shortage of color options either.<\/p>\n\n\n\n<p>You can tout your green street cred too because many jurisdictions will allow you to recycle crinkle paper if it uses post-consumer recycled material<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-hide-and-seek\">Hide and Seek<\/h2>\n\n\n\n<p>Things shouldn\u2019t hide in a way that makes them hard to find. You don\u2019t want a part or package or element sitting in tissue paper and getting thrown out, only to be needed next week. A company that\u2019s great at this \u2014 and a bit promoter of the whole unboxing trend \u2014 is Loot Crate.<\/p>\n\n\n\n<p>A lot of their boxes include small trinkets. So, they put these items in the center of the box, surrounded by other products. In most cases, everything is wrapped together with large tissue paper, so there aren\u2019t any crumples or spaces for small items to hide.<\/p>\n\n\n\n<p>Loot Crate also provides photos and magazines to show what\u2019s in each box, making it easy to see if you\u2019ve pulled out everything that is included.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" width=\"600\" height=\"446\" src=\"https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-4.jpg\" alt=\"Loot Crate displays the unboxing experience in their product images \" class=\"wp-image-86188\" srcset=\"https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-4.jpg 600w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-4-300x223.jpg 300w, https:\/\/thegood.com\/wp-content\/uploads\/unboxing-experience-4-100x74.jpg 100w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<p>All in one box and easy to find, means enjoying each item as you pull it out.<\/p>\n\n\n\n<p>There\u2019s another side of this coin that you\u2019ve seen the last time you bought a phone from companies like Apple or Samsung. When you open the box, everything emphasizes the phone itself. You experience the device right away from the moment the lid is removed.<\/p>\n\n\n\n<p>All the extra accessories, documentation, stickers, goodies, and everything else is located underneath, usually packed in a separate section of the same box. The excess is hidden, so you get an amazing eyeful of what you want. It highlights the main product, and the proud display is designed to make the audience excited.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-personalization-is-possible\">Personalization Is Possible<\/h2>\n\n\n\n<p>If you\u2019re using a warehouse management system or order process system \u2014 or if you\u2019ve got an <a href=\"https:\/\/redstagfulfillment.com\/ecommerce-fulfillment\/\" target=\"_blank\" rel=\"noopener\">ecommerce fulfillment<\/a> partner \u2014 you have a tool that\u2019ll automatically create orders for your team. In many cases, these include customer details and printed materials.<\/p>\n\n\n\n<p>One easy and effective way to give the unboxing experience a big \u201cWow!\u201d is to add a custom note on top, right when the customer opens their box. You can use your online order form to capture a name or a gift message and put it right there.<\/p>\n\n\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Funboxing-experience%2F&#038;text=At%20the%20end%20of%20the%20day%2C%20most%20products%20are%20sold%20on%20the%20concept%20that%20they%E2%80%99ll%20improve%20someone%E2%80%99s%20day.&#038;via=thegood&#038;related=thegood' target='_blank'rel=\"noopener noreferrer\">At the end of the day, most products are sold on the concept that they\u2019ll improve someone\u2019s day. <\/a><\/span><a href='https:\/\/x.com\/intent\/tweet?url=https%3A%2F%2Fthegood.com%2Finsights%2Funboxing-experience%2F&#038;text=At%20the%20end%20of%20the%20day%2C%20most%20products%20are%20sold%20on%20the%20concept%20that%20they%E2%80%99ll%20improve%20someone%E2%80%99s%20day.&#038;via=thegood&#038;related=thegood' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n\n\n\n<p>Show off your brand\u2019s personality and have a little fun or share a story. Even if you\u2019re something a bit more serious, express the values you have. At the end of the day, most products are sold on the concept that they\u2019ll improve someone\u2019s day (for any myriad of reasons). Highlight that, and you\u2019re working to create a connection with the customer, which can help increase repeat sales and how they feel about you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-extras-they-ll-love\">The Extras They\u2019ll Love<\/h2>\n\n\n\n<p>The bottom of the box doesn\u2019t have to be boring. Even if your product sits atop cords and accessories, you\u2019ve got a little extra room down there. Use it with a bonus to help encourage an additional sale.<\/p>\n\n\n\n<p>This can be as simple as you want: from a \u201cthank you\u201d note to a return label, free trial, or a postcard that asks them to share their experience on social media with a certain hashtag.<\/p>\n\n\n\n<p>You can give things away or just take a moment to have something that says you care. This is like the personalized note we mentioned above but doesn\u2019t necessarily have to include a name. The good news is that you can test out multiple options across different packages and see which resonates most with your customers.<\/p>\n\n\n\n<p>Inserts and marketing material are a great chance to brand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-couple-things-to-avoid-in-your-unboxing-experience\">A Couple Things to Avoid In Your Unboxing Experience<\/h2>\n\n\n\n<p>Quick question: why did Amazon have to create Certified Frustration-Free Packaging?<\/p>\n\n\n\n<p>Quick answer: because struggling to open something is a giant pain and makes us never want to order from that seller again.<\/p>\n\n\n\n<p>Don\u2019t annoy your customers. Packaging can do just that if the box is way too large for the item inside if there\u2019s no easy seam or way to open a box, if the whole thing is wrapped up tight in tape, or if you used those foam peanuts.<\/p>\n\n\n\n<p>One negative experience can sink multiple sales, and that includes negative experiences with boxes. Some <a href=\"https:\/\/www.zendesk.com\/resources\/customer-service-and-lifetime-customer-value\/\" target=\"_blank\" rel=\"noopener\">95% of people<\/a> will share a bad experience with others.<\/p>\n\n\n\n<p>Here\u2019s the thousand-dollar recap for you. Boxes can be fun and colorful, and people like that. Personal touches and a \u201cthank you\u201d as well as coupons improve how people perceive your company. Everyone hates excessive tape and foam peanuts, so avoid these like the plague. Imagine you\u2019re the one getting the box and build from there.<\/p>\n\n\n\n<p>You\u2019ll be in great shape to provide a great customer experience and grow repeat conversions.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-bhkvdsv reusable-block-2-column good-question-block\" data-block-id=\"bhkvdsv\"><style>.stk-bhkvdsv{max-width:1500px !important;margin-top:30px !important;margin-bottom:30px !important}.stk-bhkvdsv-column{max-width:941px !important}@media screen and (max-width:767px){.stk-bhkvdsv{--stk-col-order-1:2 !important;--stk-col-order-2:1 !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-bhkvdsv-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-rjhycyz horizontal-form-container\" data-v=\"4\" data-block-id=\"rjhycyz\"><style>.stk-rjhycyz-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;background-color:#c3ddf0 !important;border-top-left-radius:12px !important;border-top-right-radius:12px !important;border-bottom-right-radius:12px !important;border-bottom-left-radius:12px !important;overflow:hidden !important;max-width:701px !important;padding-top:40px !important;padding-right:35px !important;padding-bottom:40px !important;padding-left:35px !important}.stk-rjhycyz{margin-top:0px !important}.stk-rjhycyz-container:before{background-color:#c3ddf0 !important}@media screen and (max-width:1023px){.stk-rjhycyz-container{padding-bottom:60px !important}}@media screen and (max-width:767px){.stk-rjhycyz-container{padding-bottom:60px !important}}<\/style><style class=\"stk-custom-css\">.stk-rjhycyz figure{margin:0 !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-rjhycyz-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-rjhycyz-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-jzt8dbw\" id=\"span-style-color-0277-c-0-class-stk-highlight-enjoying-this-article-span\" data-block-id=\"jzt8dbw\"><style>.stk-jzt8dbw{margin-bottom:12px !important}.stk-jzt8dbw .stk-block-heading__text{font-size:36px !important;color:#ffffff !important}@media screen and (max-width:1023px){.stk-jzt8dbw .stk-block-heading__text{font-size:36px !important}}@media screen and (max-width:767px){.stk-jzt8dbw .stk-block-heading__text{font-size:24px !important}}<\/style><h3 class=\"stk-block-heading__text has-text-color has-text-align-center\"><span style=\"color: #0277c0;\" class=\"stk-highlight\">Enjoying this article?<\/span><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-8lqaejc\" data-block-id=\"8lqaejc\"><style>.stk-8lqaejc{margin-bottom:20px !important}.stk-8lqaejc .stk-block-text__text{color:#ffffff !important}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-center\"><span style=\"color: #000000;\" class=\"stk-highlight\">Subscribe to our newsletter, Good Question, to get insights like this sent straight to your inbox every week.<\/span><\/p><\/div>\n\n\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 5834619,\n\t\t\t\t\t\t\t\t\tformId: \"64ede74e-e88f-44c7-996f-78859799755a\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777723965000-1019338315\",\n\t\t\t\t\t\t\t\t\tregion: \"na2\",\n\t\t\t\t\t\t\t\t\tcssRequired: \".submitted-message { overflow: auto; 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You can only market so much. Your website, store pages, social channels, and ads are only going to reach a certain number of people with what you do. The trick to growing beyond that boundary and increasing conversions is turning to another source of photos, kind words, and shared posts. A source of user-generated content. For ecommerce brands, one of the best sources for user-generated content is an unforgettable unboxing experience. One of the best sources for user-generated content is an unforgettable unboxing experience. Share on X If you\u2019re not familiar, unboxing is the act of&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Jake Rheude","url":"https:\/\/thegood.com\/author\/jake-rheude\/"},"comments_num_v2":"2 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Design the Perfect Unboxing Experience [Step-By-Step]<\/title>\n<meta name=\"description\" content=\"Providing personal touches as part of your unboxing experience delivers a great customer experience and will lead to more repeat conversions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thegood.com\/insights\/unboxing-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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